Mediation
When projects stagnate or vendor relationships become strained, delays, cost overruns, and stakeholder dissatisfaction often follow. Our Payroll Mediation Services are designed to step in at critical moments to help restore alignment between your business and your supplier.
Reducing Friction in Projects
When the wheels come off a project, and the costs keep climbing, it’s likely the scope creep is inevitable. We help businesses that cannot recover the project without independent expertise. Our mediation consultants examine the commercial agreements, SLAs, and work with senior stakeholders to bridge gaps in understanding and restore forward momentum.
No vendor affiliations. No commercial bias. Just practical, fact-based outcomes.
Relationship Management
We act as impartial facilitators, working with both parties to assess the situation, uncover root causes, and resolve tension before it disrupts operations. Our consultants bring deep payroll expertise, practical vendor knowledge, and a neutral stance that enables meaningful resolution and relationship realignment.
Why Choose TLG
Unmatched Expertise
Deep understanding of UK payroll systems and implementation lifecycles.
Independent & Impartial
No commercial ties to vendors, ensuring truly objective advice.
Fast, Focused Interventions
Designed for time-sensitive issues that impact operations and morale.
End-to-End Visibility
From root cause analysis to recovery planning and realignment.
Trusted by Complex Organisations
Proven across all verticles, from single country to multi-national.
Project Mediation & Issue Resolution
We step into active or at-risk projects to mediate between stakeholders and vendors. Our consultants identify whether the misalignment is rooted in technical misunderstanding, unclear scope, or unspoken assumptions, and then work toward a shared resolution plan.
Steering Documentation & Project Governance Reviews
Our team conducts thorough reviews of contractual obligations against operational delivery. This often uncovers mismatches in expectations and accountability, helping both parties realign without needing to renegotiate the entire contract.
Process & Workflow Translation
We help internal teams understand what the new technology can do, not just how it looks, and guide them through adopting new workflows that fit within current operations.
Vendor Relationship Repair
We aim to repair trust and establish better communication routines between client and vendor teams. Our role is to ensure governance is restored, risks are identified, and progress is measured and sustained.
Case Study: Manufacturing, Two Sites, One Problem
A UK-based manufacturing group with nearly 1,000 employees was facing implementation deadlock. After a merger, both sites retained their own payroll systems and practices. A vendor had been selected to unify HR, Time, and Payroll—yet three years later, the project was stalled.
Each site had different expectations, and leadership could not agree on a standard reporting model. The vendor, sensing inactivity, started to flag risks and additional costs impacting go-live. Response times dropped, and the relationship deteriorated.
TLG was brought in to mediate. We facilitated cross-site workshops, redefined functional priorities, and helped both the business and the vendor agree on a phased rollout. Within six months, the project was back on track with shared ownership and renewed trust.
When to Consider Mediation
You may benefit from our mediation services if:
Your relationship with your vendor is strained
Internal teams are resisting new processes or system changes
Verbal promises made during procurement were never formalised
There is conflicting opinion about the delivarables
Your team is caught between support tickets and mounting pressure
Not sure if your payroll is performing?
Get Your Project Back on Track
You do not need to wait until a full breakdown occurs. Mediation can begin quietly and constructively, with minimal disruption. Whether you need support understanding your vendor’s limits or guidance in re-aligning your teams internally, TLG provides the expertise and neutrality required to restore clarity.